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Flawless Consulting: A Guide to Getting Your Expertise Used
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Amazon.com Review
The second edition of Peter Block's Flawless Consulting gracefully updates what many consider the best resource of its kind. New chapters on implementation, "whole-system" strategies, and ethics are included, but in general it simply fine-tunes Block's proven advice to match the transformations that business and society have undergone since initial publication two decades ago. "The days of long studies and expert-driven answers are passing," the author proclaims in his new preface. "The task of the consultant is increasingly to build the capacity of clients to make their own assessments and answer their own questions." He then subtly modifies his established recommendations accordingly for every step, from the initial client meeting and problem diagnosis through data collection and the execution of solutions. In the section on "Conducting a Group Feedback Meeting," for example, he advises: "Treat the group as a collection of individuals.... Ask each person what he or she wants from the meeting. This will surface differences and force the group to take responsibility for some of the difficulties that may arise." --Howard Rothman
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Review
"Who would have thought the 'consultant's bible' could be improved upon? Count on Peter Block -the consulting profession's very own revolutionary-to push us to confront and struggle with the paradoxes inherent in our work." (Candace Thompson, organization development consultant, First Chicago NBD - A Bank One Company) "The first question to ask any consultants: Have you read Peter Block's Flawless Consulting? If they say no, don't hire them. Peter Block's advice is flawless!" (Barry Z. Posner, dean and professor of leadership, Leavey School of Business, co-author of The Leadership Challenge and Encouraging the Heart) "Block has distilled years of experience into a wise, down-to-earth, and eminently practical guide to excellence in consulting. If you are new to the practice, Flawless Consulting will chop years off your learning cycle. And even if you're an old pro, Block's insights will elevate you to new levels of effectiveness. Flawless Consulting is not simply about becoming a better consultant; it is about using consulting as a path toward becoming a better person." (Barry Oshry, president, Power & Systems, Inc., author of Seeing Systems and Leading Systems) "For external and internal consultants alike, Peter Block provides the roadmap to travel what always seems like unchartered terrain. The power behind Peter's work lies not only in the compass he provides but in helping us see how truly a forceful and powerfulinfluence one person can be." (Jack Lerner, vice-president of organization development & learning, The CIT Group)
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Product details
Hardcover: 371 pages
Publisher: Pfeiffer; 2nd edition (September 29, 1999)
Language: English
ISBN-10: 0787948039
ISBN-13: 978-0787948030
Product Dimensions:
8.4 x 1.3 x 9.4 inches
Shipping Weight: 2.4 pounds (View shipping rates and policies)
Average Customer Review:
4.4 out of 5 stars
200 customer reviews
Amazon Best Sellers Rank:
#345,859 in Books (See Top 100 in Books)
The man speaks the truth. As a professional consultant I was intrigued to see how much of my reality matched up with Peter Block's and it is spot on. I really enjoyed his candor and truth in the struggles and opportunities to help clients make a big difference in their lives. It's a humble profession and Block's advice and system can help eliminate many of the pitfalls in not having a repeatable process. I highly recommend this treasure of a book.
A recent workplace development course entitled " Effective Workplace Consulting" led me to this book. The return on investment was invaluable within the first chapter. Block confirmed that I was performing out of role and taught me to consult with peers and not take on their work. Within the first chapter, I have redefined workplace project roles and tasks, moved to 1:1 meetings with project team members and everyone thanked me as I gingerly gave them their work back. Block prepared me for any resistance which led to better meeting preparation...within the first chapter. I am now acting as a consultant opposed to "manager". My supervisor noticed the change and tendered a compliment on my meeting management within a week of my beginning this book. This book made the difference!.I should have read this book two years ago for my current role and 15 years ago as I started in my career. You cannot afford to not read this book. Personally and professionally Block will show you that you may be acting out of role, futilely exerting energy and setting yourself up for failure. I am now a Peter Block fan.How well do you manage resistance when purusing your own needs when consulting --- ask Peter BlockHow well do you garner committment from others - ask Peter BlockWhat should you define in your contract - ask Peter BlockHow do you determine if you are "effective" - ask Peter BlockWhat is the discovery model for problem solving that you can use time after time - ask Peter Block
A number of years ago, I found myself without a job for the first time in my adult life. At 40, this was scary until I woke up one morning, created a subchapter-S corporation and became a consultant. This book, along with others by Peter Block, was a significant help in getting started and having the confidence to persevere for two years independently. Now I'm a consultant in a big four firm and the things I learned from this book still ring true.
Having read over a hundred books in the fields of organization development, change management, and consulting, this book has had a tremendous influence on my practice. It is probably one of my top 10 of all time.Block does not talk about the technical aspects of consulting, but focuses on the way of being with the client and ourselves. This is as it should be. After all, we got selected for the job for possessing technical skills. That being said, Block advocates a partnership with the client for a joint discovery of the "real problem" and the "solution". This is in contrast to the traditional expert and the pair of hands models of consulting.
Flawless Consulting is a classic in books on consulting, yet I was slightly disappointed. Don't get me wrong, Flawless Consulting is a good and useful book that will definitively improve your consulting perspectives and skills, yet I had expected more. The parts of the book related to consultant authenticity was excellent, but the parts on consulting phases and contracting felt mechanic. Perhaps I'm just turned off by the phrases 'phases' (which often contradicts with a more continuous perspective) and 'contracts' (which often replace deep trust). The author did mention contract is more of a verbal/mental contract, but the word comes with a lot of baggage.The book is about 350 pages and contains 19 chapters plus some appendixes. It promises it is shorter than previous editions by moving more content online. The first few chapters set the tone for the rest of the book. The first chapter looks at the definition of consulting and introduces the 5 phase consulting process: 1) Entry & Contracting, 2) Discovery and Dialogue, 3) Analysis and the Decision to Act, 4) Engagement and Implementation, and 5) Extension, Recycle or Termination. The rest of the book follows these phases is chronological sequence. The second chapter introduces the collaborative approach to consulting that the book takes. As a consultant, you collaborate with a client on 50/50 basis to together help the client improve. The third chapter introduces the concept of authenticity to consulting, staying true and congruent to your own feelings and intuition and trying to truly collaborate on equal basis to resolve problems. These three concepts: 1) consulting phases, 2) collaborative relation, and 3) authenticity form the basis for the rest of the book.I won't summarize the rest of the chapters as the follow the consulting concepts in the order of the phases. The phases made me uncomfortable though as I've always viewed consulting as a more iterative and continuous activity where there is gradual discovery, decision making and implementation going on all the time. The strict approach that the book took to these phases felt very unnatural to me, but it might have to do with the different types of consulting. Some might be purely project/goal basis and some might be more continuous. The collaborative and authenticity concepts would fit extremely well with a continuous and iterative view on consulting though, so in that sense, I felt that was a missed opportunity.All that said, the book is a full with useful advise on how to improve your consulting skills. It is definitively be useful for any person in a consultative role and would recommend picking this up. Good.
This came to my notice as a consulting class e-book; I purchased a hardcopy after reading the first chapter. I highly recommend it to ANYONE especially if you are looking to learn how to communicate better in ANY situation; but especially when you are communicating from a lesser status position (such as at work; with superiors or customers). As for consulting itself; this is by far the best advice you could ever get; not just for yourself but for anyone you may consult for and their organization.
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